Return & Refund Policy

At McHoyle's, we want you to be happy with your purchase. Because many of our products are made to order, we generally do not accept returns or exchanges for changes of mind, incorrect sizes ordered, or personal preferences.

Damaged, Defective, or Incorrect Items

If your order arrives damaged, defective, or incorrect, please contact us within 14 days of delivery.

Include your order number, a description of the issue, and clear photos of the item and packaging when applicable.

We'll review the issue and, when appropriate, arrange a replacement or refund at no additional cost to you.

Returns and Exchanges

We generally do not accept returns or exchanges for:

• Changes of mind

• Incorrect sizes or variations selected at checkout

• Personal preferences

• Items showing damage caused after delivery

This does not affect any rights you may have under applicable law.

Lost or Missing Orders

If your order appears lost or hasn't arrived within the expected delivery timeframe, please contact us with your order number. We'll investigate with our fulfillment partners and work toward an appropriate resolution.

Refunds

Approved refunds will be issued to the original payment method. Processing times may vary depending on your payment provider.

Contact

For assistance with an order, please use the chat feature at mchoyles.com and include your order number.